Privacy Policy for Adrent Roofing Ltd

Effective from: 01/01/2026

Adrent Roofing Ltd (“we”, “our”, or “us”) is committed to protecting the privacy of individuals whose personal data we collect in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy explains what personal data we collect, how we use it, how long we retain it, and your rights in relation to it. By using our website (https://www.adrentroofing.co.uk) or providing us with your information, you agree to the terms of this Privacy Policy.

1. Who We Are

Adrent Roofing Ltd is a limited company registered in England and Wales under company number [Insert Number].
Registered Office: Chessington Business Centre, 37 Cox Lane, Chessington, Surrey, KT9 1SD.
Contact: info@adrentroofing.co.uk | 0203 5199816

We are the data controller for the purposes of this Privacy Policy.

2. What Data We Collect

We may collect the following types of personal data:

  • Name, email address, telephone number
  • Property address and site details for quotations or works
  • Details of your enquiry or service request
  • Correspondence with you
  • IP address and device/browser information (via website cookies)
  • Any photos or documentation submitted for inspection or quotes

We do not knowingly collect data from children under 18.

3. How We Collect Data

We collect data in the following ways:

  • Through contact or quote forms on our website
  • Over the phone or by email
  • During site visits or surveys
  • When you consent to cookies on our website

4. How We Use Your Data

We process your data for the following purposes:

  • To provide you with quotations, services, and customer support
  • To contact you regarding your enquiry or contract
  • To schedule and manage work
  • To comply with legal obligations (e.g. invoicing, cancellation rights)
  • To maintain service records (e.g. guarantee eligibility)
  • For internal record-keeping and business operations

We do not sell or share your personal data for marketing purposes.

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract: where processing is necessary to provide services you request
  • Legal obligation: to comply with consumer rights and other regulations
  • Consent: where you have actively opted in (e.g. cookie consent)
  • Legitimate interest: for basic business operations, unless overridden by your rights

6. Who We Share Data With

We may share your data with:

  • Our staff, subcontractors, or trusted trade professionals (where necessary to fulfil your enquiry and only with your consent)
  • Payment processing or invoicing systems
  • Regulatory or enforcement bodies if legally required

All third parties must comply with data protection law and our standards.

7. Subcontracted Work & Referrals

If you are referred to a third-party contractor:

  • You will be clearly informed before any work is agreed
  • That contractor becomes the data controller for any work you contract with them
  • We will not share your data without your explicit consent
  • Adrent Roofing Ltd is not responsible for how third-party contractors use your data

8. Data Retention

We retain your data only as long as necessary to fulfil the purpose it was collected for. This generally means:

  • 7 years for contract, invoicing, and tax records
  • 1 year for contact form enquiries if no work is undertaken
  • Until end of guarantee period (if applicable)

9. Your Rights

You have the following rights under UK data protection law:

  • Right to access your data
  • Right to rectify incorrect or outdated data
  • Right to request erasure (subject to legal limits)
  • Right to restrict or object to processing
  • Right to data portability (in applicable cases)
  • Right to withdraw consent (for cookie or marketing consent, if given)

To exercise your rights, contact us at info@adrentroofing.co.uk.

10. Cookies and Website Tracking

Our website uses cookies for basic functionality and performance monitoring. You can accept or reject non-essential cookies when you visit our site. Details of cookies used can be found in our [Cookie Policy].

11. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including encrypted devices, limited access, and secure communications.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://www.adrentroofing.co.uk/privacy-policy

13. Contacting Us

For questions or complaints relating to this Privacy Policy or your data rights, contact:

Data Protection Officer (DPO)
Adrent Roofing Ltd
Chessington Business Centre
37 Cox Lane, Chessington, Surrey, KT9 1SD
Email: info@adrentroofing.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk